Contact Us
At our casino, we believe that world-class entertainment must be backed by unparalleled customer support and unshakeable operational integrity. Our dedicated Support and Compliance teams are available 24/7 to assist you with any inquiries regarding your account, our games, or our policies.
- General Support: [email protected]
- Compliance & KYC: [email protected]
- Responsible Gambling Team: [email protected]
- Live Chat: Available 24/7 via the widget in the bottom-right corner of your screen.
- Corporate Office: AstroPay Casino Entertainment Group, 77 Financial District Boulevard, Suite 400, London, UK.
About Us
Our Story
Founded in 2015 by a unique consortium of fintech innovators and veteran casino operators, AstroPay Casino was born out of a singular vision: to bridge the gap between frictionless digital transactions and premium, high-stakes casino entertainment. We recognized that players were tired of sluggish withdrawals and opaque security protocols. Thus, we built our platform from the ground up, integrating seamlessly with AstroPay to offer instantaneous, secure gaming.
Our Mission
Our mission is to deliver an electrifying, world-class gaming experience without ever compromising on user security or operational transparency. We are unequivocally committed to fair play, utilizing independently audited Random Number Generators (RNGs) and maintaining a fortress of SSL encryption to protect your data. At our casino, you are not just playing; you are participating in a rigorously fair and secure digital ecosystem.
Responsible Gambling
We view gaming strictly as a form of entertainment, not as a means to generate income. We are deeply committed to protecting our players and offer a highly empathetic, yet strict, responsible gambling framework to ensure you remain in control.
Player Protection Tools
- Deposit Limits: We strongly encourage all players to set daily, weekly, or monthly deposit limits immediately upon registration. Once set, any request to increase these limits is subject to a mandatory 24-hour cooling-off period.
- Loss Limits & Time-Outs: Cap your potential losses or take a mandated break from our services for 24 hours to 6 weeks.
- Self-Exclusion: If you feel your gambling is negatively impacting your life, you can activate a strict self-exclusion protocol spanning from 6 months to permanently. During this time, your account will be locked, and you will be removed from all marketing communications.
Finding Help
If you or someone you know is struggling with gambling addiction, you are not alone. We urge you to seek professional assistance immediately. Please contact BeGambleAware (begambleaware.org) or GamCare for confidential, expert support.
Terms and Conditions
Effective Date: October 24, 2023
By registering an account and utilizing the services provided by AstroPay Casino, you expressly agree to be bound by the following Terms and Conditions.
1. General Provisions & Eligibility
1.1. You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to open an account with us.
1.2. It is solely your responsibility to ensure that online gambling is legal in the jurisdiction where you reside.
2. Account Registration and KYC (Know Your Customer)
2.1. We are legally mandated to verify the identity of our users. You must provide accurate, up-to-date information during registration.
2.2. We reserve the right to request certified identification documents, proof of address, and source of funds declarations. Failure to provide these will result in immediate account suspension and withholding of funds.
3. Deposits and Withdrawals
3.1. All financial transactions must be conducted using payment methods registered in your legal name. Third-party deposits are strictly prohibited.
3.2. AstroPay is our primary supported payment gateway. We reserve the right to apply standard anti-money laundering (AML) checks to any withdrawal request, regardless of the amount.
4. Fair Play and Anti-Fraud
4.1. Any attempt to manipulate the platform, exploit software bugs, or engage in collusive behavior will result in a lifetime ban and the confiscation of all balances.
4.2. We reserve the right to report fraudulent activities to the relevant law enforcement agencies.
Privacy Policy
Effective Date: October 24, 2023
At AstroPay Casino, we view your privacy as a fundamental right. This Privacy Policy details our strict protocols regarding the collection, usage, and safeguarding of your Personal Identifiable Information (PII).
1. Data Collection
We collect information you provide directly to us (e.g., name, DOB, address, financial details) and information automatically generated through your use of our platform (e.g., IP addresses, device identifiers, and gaming activity logs).
2. Use of Information
Your data is utilized exclusively to:
- Deliver, maintain, and improve our gaming services.
- Process your transactions securely.
- Fulfill our stringent legal, regulatory, and Anti-Money Laundering (AML) obligations.
- Communicate critical account notifications to you.
3. Data Sharing and Security
We do not sell your personal data. We only share information with highly vetted third-party service providers (such as identity verification agencies and payment processors) strictly necessary for operational delivery. All data is protected via state-of-the-art AES-256 encryption.
4. Your Rights
Under applicable data protection laws (such as the GDPR), you possess the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact our Data Protection Officer at [email protected].