Welcome to the official Trust Centre for AstroPay Casino (astropay-casino.com). As a premium online gaming destination, we hold ourselves to the highest standards of regulatory compliance, transparency, and player care. Below you will find our contact information, our brand's history, and our foundational legal agreements.
Contact Us
Our dedicated support and compliance teams are available around the clock to assist our Australian players. Whether you have a query regarding your account, require technical assistance, or wish to speak with our Responsible Gambling team, we are here for you.
- Live Chat: Available 24/7 via the widget in the bottom right corner of your screen.
- Email Support: [email protected] (Response time: under 2 hours)
- Compliance & Legal: [email protected]
- Phone (AU Toll-Free): 1800 XXX XXX (Available 9:00 AM to 5:00 PM AEST)
For physical correspondence, our corporate headquarters registered address is available upon request following standard verification procedures.
About Us: Our Story & Mission
At AstroPay Casino, our journey began in 2018 when a consortium of financial technology innovators and veteran gaming professionals identified a critical gap in the online casino landscape. We envisioned a digital ecosystem where the frictionless, ultra-secure transaction capabilities of AstroPay could be seamlessly integrated with elite casino entertainment. What started as a boutique project has evolved into a premier destination for players who demand excellence.
Our Mission: We are driven by a singular mission—to deliver a world-class, immersive gaming experience fortified by unbreakable security and absolute fairness. We believe that true entertainment thrives only in an environment of trust.
Commitment to Fair Play: We employ certified, industry-leading Random Number Generators (RNGs) across our entire catalogue. Every spin, deal, and draw is independently audited by third-party testing agencies to ensure mathematical fairness and uncompromised integrity.
Responsible Gambling
We care deeply about the well-being of our community. We view casino gaming strictly as a form of entertainment—not as a means to generate income, escape reality, or resolve financial difficulties. If you feel that your gambling is becoming a burden, we urge you to take immediate action.
Empathetic Support & Account Tools
To empower you to stay in control, our casino provides a suite of rigorous self-management tools:
- Deposit & Loss Limits: Set daily, weekly, or monthly caps on your deposits and net losses. Once reached, our system will automatically block further transactions.
- Session Time Limits: Configure strict time boundaries for your daily gameplay.
- Cooling-Off Periods: Temporarily suspend your account from 24 hours up to 30 days.
- Definitive Self-Exclusion: For those requiring a permanent break, our self-exclusion tool instantly revokes your access to astropay-casino.com for a minimum of 6 months up to a lifetime ban. This action is irrevocable during the specified timeframe.
Finding Professional Help
You are never alone. If you or a loved one are experiencing gambling-related harm, please reach out to professional support networks immediately:
- Gambling Help Online (Australia): Visit gamblinghelponline.org.au or call 1800 858 858 for free, confidential, 24/7 support.
- BeGambleAware: Access global resources and support via begambleaware.org.
Privacy Policy
Last Updated: 15 October 2023
We respect your privacy and are irrevocably committed to protecting your personal data. This Privacy Policy outlines our compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Data Collection
We collect personally identifiable information (PII) during account registration, including your full name, date of birth, residential address, email, and AstroPay transaction data. We also collect non-identifiable technical data (IP addresses, browser types) via strictly necessary and analytical cookies.
2. Use of Information
Your data is utilised exclusively to: (a) operate and manage your casino account; (b) process financial transactions; (c) comply with strict Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) statutory obligations; and (d) provide customer support.
3. Data Security & Encryption
We deploy military-grade 256-bit SSL (Secure Socket Layer) encryption alongside advanced firewall architectures to safeguard your data in transit and at rest. We do not sell, rent, or unlawfully distribute your data to unauthorised third parties under any circumstances.
Terms and Conditions
Last Updated: 15 October 2023
By accessing astropay-casino.com, you agree to be bound by these official Terms and Conditions. Please review them carefully.
1. Eligibility and Account Registration
1.1. You must be at least 18 years of age (or the legal age of majority in your specific jurisdiction) to register an account.
1.2. Only one account is permitted per individual, household, IP address, and device. Creation of multiple accounts will result in immediate termination and forfeiture of all funds.
2. Verification and KYC (Know Your Customer)
2.1. In accordance with the AML/CTF Act 2006, we reserve the right to perform rigorous KYC checks. You must provide valid government-issued photographic identification and recent proof of address before any withdrawals are processed.
2.2. Failure to provide satisfactory documentation within 30 days of our request will result in account suspension.
3. Financial Transactions and Wagering
3.1. All deposits via AstroPay must originate from an account registered in your own name.
3.2. Standard wagering requirements apply to all promotional funds. Unless otherwise stated in specific promotional terms, bonus balances are subject to a 35x playthrough requirement before they can be converted to withdrawable cash.
4. Governing Law
4.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our primary operating licence is held, without giving effect to any principles of conflicts of law.